Introduction
FNQ Car Rental Pty Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and rental services. By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
- Personal Information: Identification Details: Name, address, date of birth, driver’s license number, and passport details. Contact Information: Phone number and email address. Payment Information: Credit card details and billing address.
- Rental Information: Details of the rental agreement, vehicle information, and rental history.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
- Usage Data: Information about how you use our services, including vehicle preferences and rental patterns.
How We Use Your Information
- Service Provision: To process and manage your rental bookings, including vehicle reservation, pickup, and drop-off.
- Customer Support: To provide customer service, respond to inquiries, and handle complaints or issues.
- Billing and Payments: To process payments, manage invoices, and handle financial transactions.
- Marketing and Communication: To send promotional materials, newsletters, and updates about our services. You can opt out of marketing communications at any time.
- Legal Compliance: To comply with legal obligations, including fraud prevention, and to enforce our terms and conditions.
- Website Improvement: To analyze usage patterns and improve our website and services.
Disclosure of Your Information
- Third-Party Service Providers: Providers who assist us in operating our business, such as payment processors, IT services, and marketing agencies.
- Legal and Regulatory Authorities: To comply with legal obligations, respond to legal processes, and enforce our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Objection: You can object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Address: Cairns North
- Phone: International: +61 411 653 114
Local: 0411 653 114 - Email: info@fnqcarrental.com