Please allow us 5 working days to process your deposit refund.

You will be charge .30c per kilometre if you have booked a limited kilometre vehicle and gone over the kilometres.

Yes, you can but processing fee may be charge.

You can contact our customer service team by phone at +61 411 653 114, email at info@fnqcarrental.com, or through our website's contact form.

If you lose or damage the car key, there will be a replacement fee. Contact us immediately to report the issue and receive instructions.

Yes, you can add an additional driver. There is usually an extra fee, and the additional driver must meet the same rental requirements.

Yes, we offer child seats and GPS units for an additional fee. Please request these at the time of booking to ensure availability.

Smoking is not allowed in any of our rental vehicles. A cleaning fee will apply if the vehicle is returned with evidence of smoking.

In case of a breakdown or accident, contact our roadside assistance service immediately. For accidents, make sure to get a police report and inform us as soon as possible.

Driving outside the state or country may be allowed, but requires prior approval and may involve additional fees. Please check with us before planning such travel.

We operate on a full-to-full fuel policy. You must return the vehicle with a full tank to avoid fuel charges.

John is returning his car to the depot

John stops at a petrol station about 20km from his rental depot and after filling the tank, he continues on to the depot. When he arrives, the car rental company representative informs him that the tank is not completely full and as a result, John will be charged an additional fee, because now a staff member will have to take the car to the petrol station to top the fuel tank up before it can be rented again.

Additional fees may include late return fees, additional driver fees, and charges for exceeding mileage limits. Details are provided in the rental agreement.

Yes, we offer after-hours drop-off. Please arrange this with us in advance to receive instructions on the process.

If the car is returned more than 30 minutes late from agreed time of return in your booking a full days rental is applied.

IMPORTANT: Remember that the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement. You will also be liable for any repossession charges, damage or any costs we incur.

Yes, one-way rentals are available. However, additional fees may apply. Please check availability and terms when making your reservation.

Insurance is not mandatory but is highly recommended. We offer various insurance options including Collision Damage Waiver (CDW) and Theft Protection. You can also check if your personal car insurance or credit card provides coverage.

The minimum age is typically 21 years old, but this may vary depending on the vehicle type and your location. Additional fees may apply for drivers under 25.

FNQ Car Rental charge a young driver surcharge of AUD 16.50 per day (excludes GST) applies to all Drivers aged between 21-24 years old. Drivers aged between 21-24 are restricted to vehicles Mini, Economy, Compact, Compact SUV, Compact Commercial Van, Intermediate, Intermediate pickup and Standard only. All drivers must have held their licence for a minimum of one year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of AUD 25.00 per day (excludes GST).

You need a valid driver’s license, a credit card in your name, and proof of identity. International renters may also need an International Driving Permit (IDP).

Our cancellation policy varies depending on the rate and type of reservation. Please refer to the terms and conditions on our website or contact us for specific details.

Yes, you can modify or cancel your reservation online, through our customer service, or at our office. Please note that cancellation fees may apply depending on the timing and terms of your reservation.

You can book a car online through our website, by phone, or by visiting our office in person.

We are located at Cairns North, Queensland, 4870. Please check our website for specific location details and directions.

Our office hours are Monday to Friday from 6:00 AM to 10:00 PM, Saturday and Sunday from 6:00 AM to 6:00 PM.

We offer a variety of vehicles including economy cars, standard cars, SUVs, luxury vehicles, and 4WDs.

Yes, when you book through this website you will need to enter either a valid Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or a bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: FNQ Car Rental must be secured using a valid Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card. If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from FNQ Car Rental.

FNQ Car Rental reserves the right to refuse any card. If you are not sure if your credit/debit card is valid for payment, please contact FNQ Reservations for assistance.

PLEASE NOTE: For security purposes, the owner of the Credit Card entered on the payment step when making a reservation must be present to collect the vehicle and is required to sign the Rental Agreement. If this is not possible, please contact the rental location to discuss options.

Yes. FNQ Car Rental charge a deposit at the time if reservation.

IMPORTANT NOTE: Depending on the payment conditions and type of rental, your credit card may be charged the full amount at the time of booking.